Shipping policy

Thank you for shopping with Lumina Tread. We are committed to providing a reliable, transparent shipping experience for every order. Below you will find the details regarding fulfillment times, shipping rates, and delivery estimates.

1. Order Processing Time

All orders are processed and prepared for dispatch within 1 to 2 business days (Monday – Friday, excluding standard holidays).

Orders placed over the weekend or during observed holidays will begin processing on the following business day.

Once your package has shipped, you will automatically receive an email confirmation containing your tracking number.

2. Shipping Rates & Delivery Estimates

We provide Free Standard Tracked Shipping on all orders.

United States: Free Standard Delivery | Estimated transit time: 5 to 8 business days

International (Rest of World): Free Standard Delivery | Estimated transit time: 7 to 15 business days

Delivery timeframes are estimates and begin from the date of dispatch, not the order placement date. Unexpected carrier backlogs, weather conditions, or customs clearance procedures may occasionally extend transit times.

3. Order Tracking

A shipping confirmation email with a direct tracking link will be sent as soon as your parcel is handed over to the carrier. Please allow 24 to 48 hours for tracking events to register within the carrier system.

If your tracking link has not updated after 3 business days, please check your spam folder before contacting support.

4. Customs, Duties & Taxes (International Orders)

For orders shipped outside the United States, items may be subject to local import taxes, customs duties, or fees assessed by the destination country's government:

All applicable customs fees, import taxes, and related duties are the customer's responsibility.

Lumina Tread is not responsible for transit delays caused by regional customs checks.

5. Address Corrections

Please ensure your shipping address is accurate and complete during checkout.

If you notice an error in your shipping details, notify us immediately at rodriguez@luminatread.com with your order number and updated information.

Address adjustments can only be applied before the package is handed over to the shipping carrier. Once an order is in transit, we cannot re-route or alter the delivery address.

6. Damaged, Lost, or Missing Shipments

Damaged in Transit: If an item arrives damaged, document the condition with photos of the product and outer packaging within 7 days of arrival and contact our support team.

Marked Delivered but Not Received: If tracking marks your package as delivered but you cannot locate it, inspect delivery drop-off zones, check with building management, and inquire with neighbors. If the shipment remains missing after 3 business days, contact us so we can open a formal carrier tracing inquiry.

7. Customer Care

For questions regarding your delivery status, fulfillment, or shipping updates, contact our team:

Store Name: Lumina Tread

Email: rodriguez@luminatread.com

Response Time: Within 24–48 business hours